Frequently Asked Questions

1. How can I book an Arvonia Holiday?

Once you have selected your Arvonia holiday or short break and are ready to make a booking, you can choose one of the following three options to confirm your reservation.

1) Book online - Simply follow the online booking procedure on this website and you can reserve your holiday or short break from the comfort of your own home 24 hours a day.

2) Telephone a member of our reservations team - Should you wish to discuss your holiday or short break with a member of our reservations team, simply contact us on 01286-675175 and we will be delighted to check availability and provide answers to any queries you may have.

3) Call in to our travel office - Should you wish to make your booking in person we would be delighted to see you at our Travel Office in Llanrug where car parking is always available.

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2. What are your travel office opening hours?

Our usual opening hours are:
Monday to Friday - 9:00am to 5:00pm
Saturday - 9:00am to 12:30pm
Sunday & Bank Holiday - Closed

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3. How much deposit do you require?

We require a deposit of £50.00 per person on all British and Continental Coach Holidays. The remaining balance of your holiday will be due 8 weeks before the departure date.

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4. What methods of payment do you accept?

We accept the following methods of payment:
1) Credit Cards *
2) Debit Cards
3) Cash
4) Arvonia Gift Vouchers

*1.5% surcharge applies to credit cards

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5. Can I make a provisional booking?

Yes, it is possible to make provisional bookings for all holidays and short breaks which can be held for 5 days, unless within four weeks of departure. Any provisional bookings made within four weeks of departure can only be held for a maximum of 3 days.

All provisional bookings will be cancelled automatically after 5 days if the appropriate payment and booking form has not been received.

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6. Will you send me a reminder when my balance payment is due?

No, it is your responsibility to pay the balance by the due date. The date your balance is due to be paid will be printed on the confirmation & invoice document. Balance payments can be made by cash, debit or credit* cards.

*1.5% Surcharge applies to credit card payments.

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7. Can I reserve a specific seat(s) on the coach?

Requests for particular seats can be made at the time of booking. All allocations are made in order of booking, therefore early booking is advisable if you prefer seats near the front of coach. It is possible that for operational reasons, a coach of different seat configuration may be used and we must therefore reserve the right to alter a seating plan and re-allocate seats other than those you have booked, although this will be avoided as far possible. We shall have no liability in relation to any such change of specification. Specific seats will not be allocated on feeder coaches.

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8. What is my luggage allowance?

Please restrict your luggage to one medium sized suitcase per person, maximum weight 18kg. A separate small bag can also be taken for overnight stops on continental holidays (if preferred). Please note we cannot accept responsibility for luggage or personal belongings carried or left on our coach, feeder service, or sub-contracted vehicles.

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9. When will I receive my travel documents?

Itineraries, luggage labels and travel tickets confirming pick-up points and departure times will be forwarded approximately 7 to 10 days before departure.

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10. Can I make a special request for my holiday?

Should you have any special requests, please ensure they are advised at the time of booking and noted on the booking form, we will then forward them to the relevant hotels and carriers. We regret however that such special requests cannot be guaranteed. On all our tours bedrooms are allocated without any guarantee of views. Town centre hotels particularly are often built with no view whatsoever. Some hotels may hold functions that cause noise, this unfortunately is beyond our control.

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11. Are your holidays suitable for people with disabilities?

Our holidays have been carefully planned to include as much of interest as possible. Inevitably some holidays include lengthy periods of travel and some walking on sightseeing excursions. Additionally, hotels may have steps to contend with and may not have lifts. We will try our best to look after disabled passengers, however it is important that you contact us to discuss any requirements you may have. We can then check the suitability of your chosen holiday to your particular disability before making a reservation. Also please state clearly in the special requests section of the booking form if you wish to bring a wheelchair. We will accept lightweight wheelchairs or walking aids up to a maximum weight of 15kg providing that we have been notified in advance and they can be folded for stowage in the luggage compartment.

IMPORTANT: We regret that wheelchairs over 15 kg in weight or battery powered scooters cannot be accepted. Drivers cannot be expected to provide assistance to passengers that involves any form of carrying or lifting of a person on or off the coach.

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Arvonia Coaches Ltd

Llanrug

Caernarfon

Gwynedd

LL55 4AA

Registered in Cardiff No. 2752976

VAT No: 310 5664 88

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