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Arvonia Coaches Ltd – Privacy Policy

Arvonia Coaches Limited is committed to protecting your personal information by carefully looking after the personal data you share with us. This Policy explains how we use personal information provided to us and also includes information on how this information is stored and processed.

 

Arvonia Coaches Ltd is the data controller and is based at, Arvonia Travel Office, Llanrug, Caernarfon, Gwynedd LL55 4AA.

The data controller can be contacted by the following methods:

Email: reservations@arvonia.co.uk

Post: Letters can be sent to the address above

Telephone: 01286-675175

 

How we receive information about you

We gather information about you when you correspond with us by telephone, letter, email or by completing forms on our website and by making a provisional or confirmed reservation. This will be information you have provided when you:

 

  • Register to use our website or social media

  • Request information from us

  • Make a booking

  • Enter a competition

  • Complete a survey or feedback form

  • Register a complaint

 

What information do we hold about you

Resulting from the information you have voluntarily provided us we may hold the following information about you:

 

  • Name

  • Address

  • Email

  • Telephone number(s)

  • Date of Birth

  • Passport Number

 

Where is the information we hold about you stored

Your details are processed by and stored on software provided by Distinctive Systems Limited in the United Kingdom on behalf of Arvonia Coaches Ltd.

 

How do we use the information we hold about you

We use information about you and process your personal data so that we can administer your booking and provide you with the products and services that you have booked with us. We also use information about you to make contact and interact with you.

 

Who we share your information with

Where necessary or where we have the right to do so, we will share your personal information with selected third parties where there is a legitimate business reason, including business partners, suppliers and sub-contractors for any contract we enter with them or you for the provision of services that we have agreed to provide to you.

 

Using your data for marketing purposes

We will keep you up to date with all our latest offers, promotions and publications that we think might be of interest to you if you have signed up to receive marketing communications from us or purchased a holiday or day excursion from us and have not told us that you don’t want to hear from us.

 

If you decide at any time that you no longer want to receive marketing communication from us, you can unsubscribe at any time.

  • Tick the “unsubscribe” link in all marketing communication that you receive from us by email.

  • Email: reservations@arvonia.co.uk

  • Telephone: 01286-675175

  • Send a letter to: Data Controller, Arvonia Coaches Ltd, Llanrug, Caernarfon, Gwynedd LL55 4AA

 

How long will we hold your personal data

We will only keep your data for as long as it is necessary for the particular purpose or purposes for which we hold it, unless there are any legal or operational reasons to hold it for a longer period.  At the end of that period the data that we hold will be securely destroyed.

 

Your rights in respect of the personal data we hold about you

You can ask to see a copy of the information that we hold about you at any time and for corrections to be made to any incorrect information. We will, in most cases will provide the information within one month of your request. We do not have to provide information in all cases including where it would involve disclosing information about another person or where a request is excessive or manifestly unfounded and may make a charge for providing the information in some cases.

 

You have the right to receive the data concerning you in a structured, commonly used and machine-readable format.

 

You can ask us to erase any data that we hold about you where one of the following grounds applies:

  • The personal data is no longer necessary in relation to the purposes for which they were collected or otherwise processed.

  • You withdraw your consent to the processing and there is no other legal ground for the processing.

  • You object to processing on grounds relating to your particular situation and our legitimate grounds for processing do not override your interests.

  • You object to processing for direct marketing purposes.

  • The personal data has been unlawfully processed.

  • The personal data has to be erased for compliance with a legal obligation in Union or Member State law to which we are subject.

 

CCTV Camera Systems

We have installed CCTV systems in company vehicles that are used by members of the public for the purposes of public and staff safety and crime prevention and detection. CCTV is also installed on the exterior of our buildings for the purposes of monitoring building security and crime prevention and detection.

 

Images captured by CCTV will not be kept for longer than necessary and will be automatically erased. However, on occasions there may be a need to keep images for longer, for example where a crime is being investigated.

 

Advice and assistance

Questions, comments and requests regarding this privacy notice are welcomed and should be addressed to the Data Controller, Arvonia Coaches Ltd, Llanrug, caernarfon, Gwynedd LL55 4AA

 

If you think that there is an issue or are unhappy with the way that we are handling your data, you have the right to complain to the Information Commissioner’s Office. You can call their helpline on 0303 123 1113, visit their website: https://ico.org.uk/concerns/ or post a letter to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Arvonia Coaches Ltd

Llanrug

Caernarfon

Gwynedd

LL55 4AA

Registered in Cardiff No. 2752976

VAT No: 310 5664 88

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